IT support for businesses
Pay per user. Get an entire IT team. Give your business access to HORTUS Digital’s expertise in infrastructure, workplace technology, security and user support — all for one fixed, predictable monthly fee.
No commitment · Response within one business day
average response time
of support requests are resolved during the first interaction.
average time to first resolution
A common challenge
Hiring an in-house IT specialist gives a business one person, with all the limitations that entails — not a team covering the full range of IT expertise.
Infrastructure, security, Microsoft 365, user support — no one person can be an expert in everything.
When an employee leaves, years of accumulated knowledge about your systems can leave with them.
Job adverts, interviews and probation periods — every departure starts the process all over again.
Just when a critical system goes down, your only IT specialist may be on holiday or off sick.
Pricing model
A simple, transparent way to calculate your monthly fee — with no hidden costs or billing surprises. One fee covers each user and all their work devices: computer, mobile phone and tablet.
Adjust the figures and see the results update instantly.
* The calculation includes the employer’s 23.59% State Social Insurance contribution (SRS rate for 2026) on top of gross salary. The base salary is derived from market data for IT administrator roles (~€2,150 gross per month in 2025). Actual employment costs are typically higher.
IT support plans
€19,99 user / month
Quick start. Clear costs.
For small and medium-sized business looking for professional IT support without complicated contracts.
Risinājumā ietilpst:
User support on business days from 08:00 to 18:00
Ticketing system with SLA monitoring to minimise business downtime
Remote troubleshooting; on-site visits charged separately
Onboarding within one business day
IT assets inventory management
IT procurement advice and hardware at wholesale prices
“We can start working together as early as this week.”
€29,99 user / month
Full IT support. We will take care of everything.
For growing businesses that want to entrust their entire IT environment to a professional team.
Risinājumā ietilpst:
Everything in the PULSE plan
Unlimited incidents and consultations
Monitoring of IT environment to prevent problems before they affect your work
Regular office visits as needed
Maintaining the documentation of your IT environment to preserve critical knowledge and remove dependancy on a single person
Regular evaluation of the IT environment and improvement recommendations to reduce risks and costs
Operational training of employees to reduce cybersecurity risks
Management of your Microsoft 365 environment so your employees can work without disruption
“IT issues disappear from your agenda — they simply get resolved.”
€99 user /month
Support without limits. Enhanced SLAs. 24/7 availability.
For large organizations and companies that require an extended level of service and higher availability.
Risinājumā ietilpst:
Everything in the CORE plan
Priority queue with fastest response time
Extended availability outside of standard business hours
Dedicated virtual IT manager (vCIO)
Assistance in resilience planning to keep your organisation running through unexpected incidents
Participation in management meetings and strategic IT guidance
“Expertise and experience that strengthen your company’s capacity for growth.”
Protect your business from cyberincidents
Systems are continuously monitored to detect suspicious activity before it becomes a security incident.
Common threats are automatically contained or blocked before they can cause significant business impact.
An additional layer of protection for user identities, devices and business email communications.
Clear, actionable reports give management visibility into risks, security incidents and the overall security posture.
What does this mean for your company? Systems are monitored 24/7, while common threats are automatically blocked or contained before they can cause significant damage. The service reduces the risk of security incidents, detects suspicious activity at an early stage, and provides regular management reports. It provides a practical layer of day-to-day cyber protection. Organisations subject to NIS2, DORA, or other regulatory cybersecurity requirements may require additional governance, documentation, compliance, and audit measures available in our higher-tier Operational Cybersecurity plans.
Gain access to expertise across every dimension of IT — infrastructure, workplace technology, cybersecurity, operational security, and end-user support.
Pay for day-to-day IT support while strategic IT management, planning, and continuous improvement are included as part of the service.
Book a 30-minute call. We will assess your user count, risks and operating hours, then recommend the most suitable model.
Service scope
Outstanding end-user support and IT management in a single service
A unified system for managing requests and measuring service quality.
Responsive support for computers and mobile devices, wherever your people work.
Provision of software, hardware and cloud services.
Always know where your IT resources are and how they are used.
Systematized knowledge for faster and more efficient problem solving.
Routine tasks follow documented procedures, ensuring consistent quality regardless of who performs the work.
Service delivery terms and quality level are clearly defined.
We address root causes, not just symptoms.
We work with various communication tools and platforms.
Regular employee training on IT systems and security issues.
Trusted by
Two approaches. One decision.
Compare the two models across three areas: cost, day-to-day operations and security. Each card shows the in-house approach alongside HORTUS Digital.
Salary, taxes, annual leave and bonuses — total costs significantly exceed gross salary
One fixed, predictable fee per user
You must find and fund your own replacement cover
Included — another team member is always ready to step in
Recruitment, interviews and onboarding — months of work and thousands of euros
Not applicable — the team is already in place
The company pays, but the expertise leaves with the employee
We invest in our people — you receive ready-to-use expertise
One person, eight hours a day — when they are available
A member of the team is always available during service hours
Limited to one person’s knowledge and skills
Infrastructure, workplace technology, security and support — a specialist for every area
Depends on workload and availability
Average under 10 minutes, with SLA guarantee
Day-to-day tasks usually crowd it out
Regular IT environment reviews and development recommendations
Often documented partially or not at all
Centrally managed and documented - owned by your company
High — no one reviews the work
Lower — peer review and documented procedures
System knowledge leaves with the individual
Documented environment - knowledge stays in the company
Head of Managed Services
Who do you entrust your IT to?
I joined HORTUS Digital as an ICT specialist in 2016. Today, I lead the entire Managed Services department, yet my day-to-day focus remains the same: making sure everything works for our clients.
You will be able to choose the exact available time in Microsoft Bookings.
Seamless transition
Select your current IT model to see a clear, step-by-step transition plan.
No risk
One team supporting both day-to-day IT needs and infrastructure, cybersecurity and ERP development projects.
Consistent development. A stable team. High service quality.
Professionally managed IT reduces downtime and unexpected costs.
Stable operations. Timely improvements. Clear outcomes.
Just 30 minutes — and you will have a clear view of what to do and how to move forward.
FAQ
What are Managed IT Services (MSP)?
Managed IT Services (MSP) means that the company's IT infrastructure, user support and day-to-day IT management is provided by an external professional partner. Instead of maintaining one or more full-time IT employees, a company gains the expertise of an entire IT team for a fixed monthly fee.
How does an MSP differ from a single IT administrator?
A single IT administrator may be highly capable, but no one person can simultaneously specialise in cybersecurity, Microsoft 365, networks, servers, ERP systems and user support. By choosing HORTUS Digital, you get the competence of the entire IT team, a documented IT environment and continuous service availability.
How much does IT support cost for a business?
Costs depend on the size of the company and the level of service chosen. HORTUS Digital offers a fixed fee per user per month starting at €19.99 per user. This allows you to accurately plan your IT budget without unexpected expenses.
Why is the fee per user and not per computer?
Nowadays, one employee uses several devices – computer, phone, tablet and various cloud services. IT support is provided per user, not just per device, so per-user fees are fairer, more transparent and easier to predict.
Is IT support provided remotely?
Yes. Most issues can be resolved remotely within minutes. If it is not possible to solve the situation remotely or physical intervention is required, we arrange a visit to your office.
How quickly are IT problems responded to?
Every request is registered in our Helpdesk system and processed according to the SLA. Priority incidents are dealt with immediately, while customers with higher plans have access to even shorter response times and extended availability.
What is an SLA?
The SLA (Service Level Agreement) defines the guaranteed response and problem resolution times. This provides a clear commitment to service quality and helps the company plan work without unexpected downtime.
Is Microsoft 365 administration included?
Yes. CORE and INFINITY plans include Microsoft 365 environment administration, user and license management, security settings, and day-to-day support.
Do you help buy computers and licenses?
Yes. We advise on the most suitable solutions and provide the opportunity to purchase computer equipment, software and Microsoft licenses at wholesale prices.
Do you also manage servers and network infrastructure?
Yes. We provide administration and maintenance of servers, network equipment, Wi-Fi, firewalls and other IT infrastructure. Server management is evaluated individually - depending on the complexity of the infrastructure and the technologies used, additional fees may apply. Before cooperation, we always agree on the scope and costs of the service.
What is a vCIO (Virtual Chief Information Officer)?
A vCIO acts as your external IT leader, helping plan IT development, assess investments and reduce risk while ensuring your IT environment evolves in line with business goals.
Is it possible to switch from another IT service provider?
Yes. We organize the entire transition process - we take over documentation, access, the Microsoft 365 environment and other IT resources, so that the transition takes place with as little impact on the company's daily work as possible.
How long does it take to get started?
We can usually begin providing service within one business day. The full onboarding process depends on the size of the company and the complexity of the IT environment, but it is always planned in a way that does not interfere with the day-to-day work of the company.
What happens when an employee joins or leaves the company?
We provide complete user lifecycle management: creating access, preparing workstations and licences for new employees, then securely revoking access and recovering company IT assets when someone leaves.
How to choose the right IT support plan?
If you need day-to-day user support and predictable costs, PULSE will suit you.
For companies that want a full-fledged external IT team, we recommend CORE.
On the other hand, the INFINITY plan will be suitable for organizations with extended SLAs or 24/7 operation.
The Operational Cyber Security (OpSec) add-on service can be added to any plan - when combined with IT support, the OpSec price is automatically discounted by 25%. If you are not sure which solution is the most suitable, book a free consultation - we will help you choose the option that best suits your company's needs.
In a 30-minute conversation, we can quickly understand whether PULSE, CORE or INFINITY is needed and whether it is worth adding the Operational Cyber Security additional service with a 25% discount.
