Basic IT Support
Basic IT support for small businesses. Includes incident handling, consultations, and remote support billed hourly.
IT Support
Professional IT Support for Businesses
25+ years of experience in managing corporate IT systems.
Whether your company has 5 or 500 workstations, we ensure your employees can work productively while your IT systems remain secure and stable.
9min
Average response time
26k+
Resolved support requests
24min
Average ticket resolution time
We work with people, not just devices
It doesn’t matter how many computers or phones need support —
we focus on people and all the devices they use, ensuring stable system performance and a secure IT infrastructure for your business.
A simple and transparent monthly fee per employee.
We are known for fast response times and first solutions within 30 minutes. A friendly and human approach — without unnecessary corporate bureaucracy.
If your company needs additional protection, we can also help identify risks and implement Cyber-SOC security monitoring, ensuring continuous system monitoring.
- Fast resolution of IT issues
- No waiting in queues
- A broad team of specialists
- Clear quality standards
What’s included in our IT support service?
Complete IT support and management in one service.
Ticketing System
A unified system for managing support requests and measuring service quality.
Remote Support
Fast IT support from anywhere in the world.
IT Procurement
Provisioning of software, hardware, and cloud services.
IT Asset Management
Always know where your IT assets are and how they are being used.
Knowledge Base
Structured knowledge for faster and more efficient problem resolution.
Procedure Library
Well-defined operational procedures ensure consistent service quality.
Quality Standards
Clearly defined service delivery timelines and quality levels.
Guaranteed Results
We analyze root causes — not just fix the symptoms.
Integrated Communication
We work with various communication tools and platforms.
Practical Training
Regular employee training on IT systems and security topics.
Let us take care of your IT
Book a consultation and learn how HORTUS Digital can take over your IT support and help organize your company’s IT infrastructure.
Fast Response
9-minute average response time
Human Approach
Real people — not robots or scripts
Flexible Availability
From 5×10 to 24/7, depending on your service plan
Latvia, Baltics, EU
Support across the region
Plans
Available
IT Support Plans
Find the plan that best fits your business.
Each plan is designed for companies of different sizes.
Pricing is calculated per user, not per device.
#1 Starter Plan
Risinājumā ietilpst:
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Windows PC and laptop maintenance
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Basic equipment and peripherals
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Incident handling (hourly rate)
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Consultations (hourly rate)
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Response time: 4 hours
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Business hours: 8:00–18:00
#2 Business Plan
Extended IT Support
For active companies with regular IT needs. Consultations and incident handling are already included in the monthly fee.
Risinājumā ietilpst:
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Everything included in the Starter plan
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Consultations included
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Incident handling and analysis included
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IT manager as a service (by agreement)
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Response time: 2 hours
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Business hours: 8:00–18:00
#3 Elite Plan
Full IT Support 24/7
For companies that require maximum availability and the fastest response times. Complete IT management with round-the-clock support.
Risinājumā ietilpst:
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Everything included in the Business plan
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Full incident and problem management
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IT manager as a service included
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Response time: 1 hour
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Available 24/7
FAQ
Frequently
Asked Questions
Answers to common questions about IT support.
If you have additional questions,
our experts are always ready to help.
What is the difference between the Starter and Business plans?
In the Starter plan, you only pay for the time actually spent — incident handling and consultations are billed hourly.
In the Business plan, consultations and incident handling are already included in the monthly fee, allowing your company to receive support without additional charges for each request.
Can I change my plan during the service period?
Yes. You can change your plan at any time to match your company’s needs and changes in the number of employees.
How does the transition from an existing IT support provider work?
We begin with an audit to understand the current setup. Then we gradually take over administrative accounts and processes. The transition is carried out smoothly, without disrupting your business operations.
Is IT support available outside Latvia?
Yes. We provide remote support across the Baltics and the EU, and we can assist companies anywhere in the world.
How quickly do you provide support?
Response time depends on the selected plan. The average response time is around 9 minutes, and problem resolution usually begins immediately after a support request is received.
How quickly can we start working with HORTUS Digital?
Transitioning to our IT support services typically takes from a few days to a couple of weeks, depending on the size and complexity of your company’s IT infrastructure.